Refund policy

Refund Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A 20% restocking fee will be deducted. All shipping fees are non-refundable.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at diceman@feedbackframes.com and send your item to: 34 Robina Ave Toronto Ontario CA M6C 3Y6.

Shipping
To return your product, you should mail your product to:

Feedback Frames attn Jason Diceman
34 Robina Ave
Toronto Ontario
M6C 3Y6
Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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